Tell us what is going wrong.
For help with a Bad Otter website, product, plugin or connected service, send the useful detail and we will work from there.
Enough context to reproduce the problem.
Tell us the Bad Otter product, website or service involved.
Describe what you expected, what actually happened and the steps that led to it.
Include screenshots or non-sensitive error messages if they help. Never send passwords, private keys or access tokens.
Support can become the next useful improvement.
When Bad Otter continues to look after a product, an issue does not have to become a disconnected one-off fix.
We can decide whether it is a bug, an improvement, a new requirement or a wider product decision and handle it at the right level.
We aim to acknowledge support requests within two working days. Complex technical or third-party issues may take longer to resolve.