How can we help?

For help with a Bad Otter Labs website, plugin, application or connected service, email hello@badotter.io.

Technical support

Include the product or service you are using, a clear description of the issue and any non-sensitive error message. Never send passwords, private keys or access tokens.

Privacy and deletion

Privacy questions and data deletion requests can also be sent to hello@badotter.io. You can follow the data deletion instructions.

Response times

We aim to acknowledge support requests within two working days. Complex technical or third-party platform issues may take longer to resolve.